Support Forum

Здравствуйте! Да, для личного использования доступны API-ключи и MCP.

MCP-адрес: https://www.giz.ai/api/mcp
Инструкция: https://www.giz.ai/mcp/

Для создания своего API-ключа через Giz CLI:

1. npm install -g @gizai/cli
2. giz auth login
3. giz api-key create "Hermes"

Если Hermes поддерживает удалённый MCP с OAuth, по

hi,

this is very strange : that happens on a few recent images only ;

When i rightclick and try to save the image, the image fails to download ( the image file his too light and don't open after downloaded and is flag as corrupted ). And the same image, when i try to open it in other tab, opens a strange error wind

Thanks for reporting this. We checked your account: the two images you made with ChatGPT Image at 19:03 UTC are saved in your Drive and open normally now.

Around 18:54 UTC your Drive was slow to respond, so images in the conversation could not load or download for a few minutes. Please reload the conversation and try

Thank you for testing again on your iPhone 12. Your notes led us to the cause:

• Menu bar cut off and the prompt field scrolling sideways: our prompt field used text slightly smaller than iPhone's minimum, so iPhone zoomed the whole page in when you tapped it. That zoom pushed the page sideways and cut off the men

Sorry can’t add more screens in the comments, don’t see a button for it!

Yes. The start form on the AI Chat page only takes an image, but files work once you're in the full chat:

1. Press "Start chat" (or open www.giz.ai/agents directly).
2. In the message box, press the "+" (Add files and tools) button.
3. Choose "File" for documents and other files, or "Drive" for files you've already up

You were right, and it was worse than a display bug: when the phone showed an outdated copy of a conversation, retrying an early message there removed the later turns. We have fixed this so a retry or edit only ever affects what your screen showed, and an outdated screen now reloads instead. Unfortunately the removed t

Thanks for reporting this, and sorry. You were right, and it was our bug.

Old messages on mobile: since Oct 6, reopening a long conversation scrolled to the bottom before the images and step cards finished loading. As they loaded, the newest messages were pushed below the screen, so you saw older ones. Your conver

An update that replaces my earlier advice: you no longer need to upgrade your Computer. Drive search is now available on every plan and Computer size, including the free 2GB one; the restriction was removed on Oct 7. Your Agents can search your Drive again. If an Agent still says search is disabled, reply here with the

A correction to my last reply: please don't buy a "New Computer" on the billing page. That would create a second Computer, and your Drive would stay on the free one with search still off.

Instead, upgrade the Computer you already have. In the left sidebar, open the "⋯" menu next to Computer, choose "Plan and upgrades"

Здравствуйте! Спасибо за подробное описание и скриншоты, и извините за неудобства. Это была ошибка на нашей стороне: если шаг агента (долгое размышление или работа инструмента) длился дольше минуты, ход терял соединение с базой данных и в конце показывал сообщение об ошибке. Поэтому сначала появлялось «размышление», а

thanks

Thanks for the report, and sorry for the trouble. This was a bug on our side: when a model step took longer than about a minute (long thinking or tool use), the Agent turn lost its database connection and ended with "temporary server error". It affected gemma4 and other models in Agents.

The fix has been live since 21

Hi Maha,

I'm GizAI's AI support assistant. I'm sorry for the trouble, and thank you for reporting it.

I checked what happened on our side:

• Your 5 video generations all completed. Each result is a short clip of about 4 seconds, and you can find them in your chat history.
• The "high traffic" message came from two o

I appreciate your swift handling of this. ty

Hi Alnor,

Thank you for reporting this, and we apologize for the confusion!

A recent deployment caused a temporary routing issue where the main page loaded the Agent workspace view instead of the AI generators catalog, making the video and image generators appear missing.

We have identified and deployed an emergency

thanks a lot. it seems work for the recents conversations now.

Hi fanfan,

Thank you for reporting this issue, and we apologize for the inconvenience.

We investigated your account and conversations thoroughly and have deployed a fix:

1. Recent Generated Images (Restored):
   Following a recent platform update, an issue in our media serving service temporarily caused generate

Hi Alnor, sorry this was still affecting you. We’ve now fixed the connection recovery and model initialization issues that could leave Story and chat requests stuck loading. We verified that both GLM 5.3 Flash and Qwen3.8 Flash Next complete requests successfully in production.

Please refresh GizAI and try again. If a