Support Forum

Thank you for reporting this, and sorry for the trouble. We’ve fixed both the missing image preview and the 400 error that could occur after attaching an image. Please refresh GizAI and try attaching the image again.

Hi Rahul,

Thank you for providing the sample video, and we’re sorry for the frustrating result.

LTX-2.5 Distilled is a general-purpose audio-video generation model. Its Soundtrack mode can guide overall timing and motion, but it is not a dedicated phoneme-to-viseme lip-sync model, so prompt or generation settings alo

Hi MrsQueenSize,

Thank you for reaching out! We're glad to confirm that your crypto renewal payment for GizAI Plus was received and processed successfully.

Under our subscription schedule managed through Stripe, renewal invoices are generated automatically at the end of the current billing cycle.

Your subscription i

Thank you for reporting this. We have confirmed recurring response delays on a provider route and plan to address them by switching traffic to another provider. We will verify the actual first-response time and completed result after the transition. We are sorry for the frustrating loop.

Thank you for reporting these issues. We believe that the main factors behind story and consistency problems can include the difficulty of preserving long conversation context and performance limitations in models' safety and instruction-following behavior. We are not treating this as a single-cause explanation; we wil

Hi fanfan, thank you for providing the timestamp. We looked into the exact request (2026.08.24 05:40:27 CEST).

This occurred due to a temporary upstream issue on the official OpenAI API batch worker, which returned only 1 image instead of the 4 requested. Please note that our system reconciled your usage upon completi

hi. Tested today, 2026.08.24 05:40:27. 1 picture instead of 4 was generated.
thanks

Thanks for flagging this, and sorry for the confusing display. You were not charged for the GPT Image 2 generations shown here. GPT Image 2 is included with your Plus plan for up to 10 uses per hour; credits are used only if you choose to continue after that allowance. We’ve updated the settings to show the included al

Thanks for reporting this, and sorry for the interruption. This was a brief upstream provider outage and was not related to your account. Service is back to normal, and we’ve added additional backup provider routes to reduce the chance of the same interruption affecting multiple models again. Please try your request ag

Hi MrsQueenSize, sorry about this, and thank you for reporting it. We found an issue in a shared AI Chat request step, which is why it could affect every model you tried. The fix is now live, and we have verified successful AI Chat responses in production. Please refresh the page and try your prompt again. If you still

Thanks again for reporting this, and sorry for the trouble.

We have fixed the issue that was causing LTX-2.5 Standard generations to fail. The closest supported alternative to the former “Place Subjects in a Background” workflow is Ingredients: upload one reference sheet containing both the subjects and the background

Thanks for reporting this, and sorry for the confusion.

The “Place Subjects in a Background (MSR 2.0)” workflow is not currently available in LTX-2.5. We’ll consider reintroducing MSR once the underlying project update is available and the workflow is compatible again.

For now, the closest alternative is the Ingredie

Hi, this was not normal — sorry about that, and thank you for reporting it. We found and resolved an issue that temporarily prevented some images from older generations from loading in past conversations. Please refresh GizAI and reopen those conversations; the images should now be visible again. If any older images ar

Hi Trevor,

We’re sorry for the errors you ran into. They were caused by a regression in a deployment about an hour ago, and we’ve now fixed it.

Please refresh GizAI and try again. Thank you for reporting this and for your patience.

GizAI Support