Support Forum

Hey everyone, many times when I'm trying to create a video or image that uses a reference image, when trying to upload I get a "image processing failed" alert. Is there something special that I need to do with the images before uploading. Do they need to be under a certain siz...

Hi everyone, I'm having an issue with the LTX-2.3 Distilled 1.1 model. I am trying to generate vertical videos using a 9:16 aspect ratio, but the model ignores the parameters and outputs a square (1:1) video instead.

The app became insane... When using LTX 2.3 everything went normally... Until 7:50, when every input's answer became "Raw file content not available..." Question: Are you planning to remove LTX too?! If not, please fix this issue urgently (The issue isn't on my side, and won't...

i am still getting this message: Attached file reference is missing or invalid. This is when i am trying to develop a story. the thing is, i am not attaching any file tpo it. help?

Subject: Unable to generate/upload stories — error says “Unable to upload images” even with text only Hello Support Team, I’m experiencing an issue with the Story function. When I try to generate a story, the system shows an error message: “Unable to upload images.” However, I...

Subject: Unable to upload images and text (requires support investigation) Hello Support/Engineering Team, I’m currently unable to upload images and text in the system/chat. When I attempt to attach or upload files/text, it fails to work as expected (no successful upload occur...

FastWAN 2.2 ABSOLUTELY DON'T FUNCTION!!! IT ALWAYS SAYS: "The generation worker was interrupted. Please try again." PLEASE FIX IT FAST AS POSSIBLE, OR FACE LEGAL CONSEQUENCES!!!

Subject: Image generation fails intermittently / returns tool errors in this chat Summary: In my conversation, the image generation tool frequently fails or returns errors such as “Generation failed” and “Unsupported or invalid image file” even when I provide prompts that shou...

Hello! After a recent update, some of the AI Chat models seem to not working properly. GPT 4 / 4.1 returns 500 Kimi doesn't do any output or it's erased after the page is refreshed (no errors in devtools, returns 200-x while on 'front' model lokks to be still 'working') DeepSe...

Subject: Story image upload fails (“Unsupported or invalid image file”) while Video creation works Message: Hi Giz Support Team, I’m having an issue uploading images to Stories on giz.ai. When I try to upload an image under Story, I get the error: “Unsupported or invalid image...

Hi, looking at the new models and pricing for chat usage, can you please confirm me that the statement Your data is never used for AI training from the pricing page is still valid? even with models like DeepSeek 4?

Not getting replies here. i need to be aboe to create my stories, and the AI program seems tobe obstructing thios and hijacking my progress in this regard. help?