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Kyungtae Kim
Kyungtae Kim› What’s New Pinned· 3d

Meet the New GizAI

GizAI has undergone its largest renewal yet. The website and app are now one unified experience, with a redesigned workspace, hundreds of additional AI models, AI Characters, Giz Computer, Drive, Community, and a new Billing & Usage center. Everything is now available from one pl

Kyungtae Kim
Kyungtae Kim11h

@MrsQueenSize, thank you for the detailed report, and sorry for the trouble. Both the broken Text Only output and Support posting 500 error are now fixed on www.giz.ai. Please refresh and try again.

MrsQueenSize
MrsQueenSize1d

I also noticed that when 'text only' format is used, the output becomes illegible (no spaces between words, or illegible at all). Appears on all Chat models I tried.

Sorry couldn't post in 'support' cause it returns 500 when I tried to make a post

View 4 more comments
A Dude
A Dude› Support Forum· 2d

I'm having an issue where whenever I try to open any of my saved chats I get an yellow warning box telling me You Do Not Have Permission To Access That Resource. What gives? It was working fine perhaps ten minutes ago. Thanks!

Kyungtae Kim
Kyungtae Kim2d

Sorry about the interruption. This was a temporary service issue, and access has been restored. We’ve confirmed that saved chats and creation features are working again. Please refresh GizAI and try once more. Thank you for reporting it.

john w
john w› Support Forum· 2d

i am getting this message: You do not have permission to access this resource. whenever i am trying to form a story or do a chat or create a video. what's goimg on?.

Kyungtae Kim
Kyungtae Kim2d

Sorry about the interruption. This was a temporary service issue, and access has been restored. We’ve confirmed that chat, story/image, and video creation are working again. Please refresh GizAI and try once more. Thank you for reporting it.

A Dude
A Dude2d

Me too. Is there some kind of issue with the new update to the site or something?

john w
john w› Support Forum· 2d

i am unable to access any of the resources. i assume giz has done an upgrade and this may be some of the bugs involved? i am unable to create my videos and stories.

Mess Truff
Mess Truff· 3d

What's wrong with Giz now , I cannot generate article , Are you fixing or upgrading the system cuz I see completely new UI

Kyungtae Kim
Kyungtae Kim3d

Hi Mess, we're very sorry for the disruption and confusion caused by the new UI. Thank you for reporting this—your post helped us identify the issue affecting AI Writer and article generation. We've fixed it, and the Writer options and article generation should now work normally. Please refresh the page and try again.

Adrian Robertson
Adrian Robertson› Support Forum· 5d

Hey everyone, many times when I'm trying to create a video or image that uses a reference image, when trying to upload I get a "image processing failed" alert. Is there something special that I need to do with the images before uploading. Do they need to be under a certain siz...

Kyungtae Kim
Kyungtae Kim3d

Hi, we're very sorry for the trouble, and thank you for reporting this. We found that some reference images were being unnecessarily processed in the browser before upload, which could cause the “image processing failed” message. This has now been fixed. For supported image formats, you should not need to resize the im

Rahulratna Kamble
Rahulratna Kamble› Support Forum· 1w

Hi everyone, I'm having an issue with the LTX-2.3 Distilled 1.1 model. I am trying to generate vertical videos using a 9:16 aspect ratio, but the model ignores the parameters and outputs a square (1:1) video instead.

Kyungtae Kim
Kyungtae Kim2026-07-10

Hi Rahulratna, thank you for reporting this. We found and fixed the issue that caused LTX-2.3 Distilled 1.1 to ignore vertical aspect-ratio settings. The fix is now live, and we verified recent 9:16 generations are producing vertical videos correctly. We also improved LTX routing and processing times. Your account is

Dávid Gulyás
Dávid Gulyás› Support Forum· 1w

The app became insane... When using LTX 2.3 everything went normally... Until 7:50, when every input's answer became "Raw file content not available..." Question: Are you planning to remove LTX too?! If not, please fix this issue urgently (The issue isn't on my side, and won't...

Kyungtae Kim
Kyungtae Kim6d

Hi Dávid, thank you for continuing to report the LTX failures. We confirmed that the CUDA errors came from a server-side GPU hardware fault, not your browser or device. Emergency maintenance is complete and LTX is available again. We also changed the system so unhealthy GPU workers stop receiving new jobs, failed prov

Kyungtae Kim
Kyungtae Kim2026-07-09

Hi Dávid, sorry about the disruption. We found and fixed the issue that was causing LTX 2.3 requests to return “Raw file content not available” instead of producing the normal result. LTX is not being removed. Please try it again now, and thank you for reporting this so quickly.

john w
john w› Support Forum· 1w

i am still getting this message: Attached file reference is missing or invalid. This is when i am trying to develop a story. the thing is, i am not attaching any file tpo it. help?

Kyungtae Kim
Kyungtae Kim2026-07-09

Hi John, sorry for the trouble. We found and fixed the Story issue that could leave an old attachment/image reference attached to a later text-only request and cause the “Attached file reference is missing or invalid” error. Please try the Story flow again now. Thanks for reporting it and for your patience while we tr

john w
john w› Support Forum· 1w

Subject: Unable to generate/upload stories — error says “Unable to upload images” even with text only Hello Support Team, I’m experiencing an issue with the Story function. When I try to generate a story, the system shows an error message: “Unable to upload images.” However, I...

Kyungtae Kim
Kyungtae Kim2026-07-08

Hi John, thank you for reporting this. We investigated the upload and Story attachment flow around your recent reports and found that files could fail before they were fully attached to the chat or Story request. That could make the conversation appear to stop, or show an upload-related error even when you were only tr

john w
john w› Support Forum· 1w

Subject: Unable to upload images and text (requires support investigation) Hello Support/Engineering Team, I’m currently unable to upload images and text in the system/chat. When I attempt to attach or upload files/text, it fails to work as expected (no successful upload occur...

Kyungtae Kim
Kyungtae Kim2026-07-08

Hi John, I saw this earlier upload report as well. We handled it together with your newer Story/chat upload post. The attachment/storage path has been updated so local files uploaded from chat or Story should now reach storage correctly and appear back as attached files before generation starts. File chips should also

Edson S Barra
Edson S Barra· 1w

Gestão de Risco: O Pilar do Trading A gestão de risco é o fator mais negligenciado — e ao mesmo tempo o mais importante — no trading. Não importa se você opera Forex, índices sintéticos ou qualquer outro ativo na Deriv: sem gestão de risco, você está apostando, não investindo....