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Yuvraj Singh
Yuvraj Singh› Support Forum· 9m

i cant generate videos and image. please solve this problem

alnor man
alnor man› Support Forum· 14m

hello, I cant generate image and video, discovery isnt available. please see the attached file, Please solve this problem,thanks. Im new here

A Dude
A Dude› Support Forum· 12h

There seems to be an issue with GPT Image 2. I enter a prompt, it starts to generate...then it just keeps going without ever producing an image. When I try to restart it, it eventually decides that I've used up all my goes for the hour without ever generating anything.

Kyungtae Kim
Kyungtae Kim10h

Hello! We sincerely apologize for the inconvenience. We investigated and found that an upstream provider was occasionally returning empty responses, causing generation requests to stall. We have deployed a fix with robust automatic retry and failover across alternative providers, ensuring GPT Image 2 generates quickly

MrsQueenSize
MrsQueenSize› Support Forum· 6d

Hello! There seems to be an issue with attaching images to AI Chat: 1. There's no any preview of pictures 2. After attaching an image, the next output returns 400 from DeepSeek model (even if another model is chosen)

Kyungtae Kim
Kyungtae Kim6d

Thank you for reporting this, and sorry for the trouble. We’ve fixed both the missing image preview and the 400 error that could occur after attaching an image. Please refresh GizAI and try attaching the image again.

Rahulratna Kamble
Rahulratna Kamble› Support Forum· 1w

I’m facing a serious lip-sync issue with LTX 2.5 Distilled. The generated video does not match the audio properly—the character’s lip movements are noticeably out of sync with the voice, even when the audio is clear and correctly timed. Please investigate and fix the lip-sync pro

Kyungtae Kim
Kyungtae Kim6d

Hi Rahul,

Thank you for providing the sample video, and we’re sorry for the frustrating result.

LTX-2.5 Distilled is a general-purpose audio-video generation model. Its Soundtrack mode can guide overall timing and motion, but it is not a dedicated phoneme-to-viseme lip-sync model, so prompt or generation settings alo

MrsQueenSize
MrsQueenSize› Support Forum· 1w

Hello, can you please send me an invoice for paying in crypto? Renewal date is today, but I haven't got any email :(

Kyungtae Kim
Kyungtae Kim2026-08-19

Hi MrsQueenSize,

Thank you for reaching out! We're glad to confirm that your crypto renewal payment for GizAI Plus was received and processed successfully.

Under our subscription schedule managed through Stripe, renewal invoices are generated automatically at the end of the current billing cycle.

Your subscription i

john w
john w› Support Forum· 1w

Subject: Bot Acknowledges Stalling but Repeats the Same Behavior Hello Support Team, I’m experiencing a recurring issue in Chat mode. When the bot takes too long to answer, I tell it that it appears to be stalling. The bot acknowledges the problem, apologizes, and often says it w

Kyungtae Kim
Kyungtae Kim2026-08-17

Thank you for reporting this. We have confirmed recurring response delays on a provider route and plan to address them by switching traffic to another provider. We will verify the actual first-response time and completed result after the transition. We are sorry for the frustrating loop.

john w
john w› Support Forum· 1w

Subject: Problems With Story Control, Chat Response Times, and Image Consistency Hello Support Team, I’m experiencing several ongoing issues: Story mode: Bots frequently hijack my stories by taking control of characters, changing the plot, overriding my instructions, or disregard

Kyungtae Kim
Kyungtae Kim2026-08-17

Thank you for reporting these issues. We believe that the main factors behind story and consistency problems can include the difficulty of preserving long conversation context and performance limitations in models' safety and instruction-following behavior. We are not treating this as a single-cause explanation; we wil

fanfan latulipe
fanfan latulipe› Support Forum· 1w

Hi, Sorry to bother you again with chatgpt image 2. But since the issue i reported is not totally fixed, it clashs with your new politic about image generation. Indeed, i still have random number of images when i prompt. But the app considers i had it, and block the further gener

Kyungtae Kim
Kyungtae Kim6d

Hi fanfan, thank you for providing the timestamp. We looked into the exact request (2026.08.24 05:40:27 CEST).

This occurred due to a temporary upstream issue on the official OpenAI API batch worker, which returned only 1 image instead of the 4 requested. Please note that our system reconciled your usage upon completi

fanfan latulipe
fanfan latulipe6d

hi. Tested today, 2026.08.24 05:40:27. 1 picture instead of 4 was generated.
thanks

View 3 more comments
A Dude
A Dude› Support Forum· 2w

What's this? Am I going to be charged for using GPT Image 2 now? Not that it's actually that useful anymore anyway.

Kyungtae Kim
Kyungtae Kim2026-08-15

Thanks for flagging this, and sorry for the confusing display. You were not charged for the GPT Image 2 generations shown here. GPT Image 2 is included with your Plus plan for up to 10 uses per hour; credits are used only if you choose to continue after that allowance. We’ve updated the settings to show the included al

Daniel Evensen
Daniel Evensen› Support Forum· 2w

I'm getting an error that says "All provider routes are temporarily unavailable. Please try again shortly" regardless of the model.

Kyungtae Kim
Kyungtae Kim2026-08-15

Thanks for reporting this, and sorry for the interruption. This was a brief upstream provider outage and was not related to your account. Service is back to normal, and we’ve added additional backup provider routes to reduce the chance of the same interruption affecting multiple models again. Please try your request ag

MrsQueenSize
MrsQueenSize› Support Forum· 2w

400 status when sending prompts to AI Chat :( (all the models I've tried)

Kyungtae Kim
Kyungtae Kim2026-08-13

Hi MrsQueenSize, sorry about this, and thank you for reporting it. We found an issue in a shared AI Chat request step, which is why it could affect every model you tried. The fix is now live, and we have verified successful AI Chat responses in production. Please refresh the page and try your prompt again. If you still