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· 1d

Hey everyone, many times when I'm trying to create a video or image that uses a reference image, when trying to upload I get a "image processing failed" alert. Is there something special that I need to do with the images before uploading. Do they need to be under a certain siz...

Kyungtae Kim
Kyungtae Kim43m

Hi, we're very sorry for the trouble, and thank you for reporting this. We found that some reference images were being unnecessarily processed in the browser before upload, which could cause the “image processing failed” message. This has now been fixed. For supported image formats, you should not need to resize the im

· 5d

Hi everyone, I'm having an issue with the LTX-2.3 Distilled 1.1 model. I am trying to generate vertical videos using a 9:16 aspect ratio, but the model ignores the parameters and outputs a square (1:1) video instead.

Kyungtae Kim
Kyungtae Kim4d

Hi Rahulratna, thank you for reporting this. We found and fixed the issue that caused LTX-2.3 Distilled 1.1 to ignore vertical aspect-ratio settings. The fix is now live, and we verified recent 9:16 generations are producing vertical videos correctly. We also improved LTX routing and processing times. Your account is

· 5d

The app became insane... When using LTX 2.3 everything went normally... Until 7:50, when every input's answer became "Raw file content not available..." Question: Are you planning to remove LTX too?! If not, please fix this issue urgently (The issue isn't on my side, and won't...

Kyungtae Kim
Kyungtae Kim2d

Hi Dávid, thank you for continuing to report the LTX failures. We confirmed that the CUDA errors came from a server-side GPU hardware fault, not your browser or device. Emergency maintenance is complete and LTX is available again. We also changed the system so unhealthy GPU workers stop receiving new jobs, failed prov

Kyungtae Kim
Kyungtae Kim5d

Hi Dávid, sorry about the disruption. We found and fixed the issue that was causing LTX 2.3 requests to return “Raw file content not available” instead of producing the normal result. LTX is not being removed. Please try it again now, and thank you for reporting this so quickly.

· 5d

i am still getting this message: Attached file reference is missing or invalid. This is when i am trying to develop a story. the thing is, i am not attaching any file tpo it. help?

Kyungtae Kim
Kyungtae Kim5d

Hi John, sorry for the trouble. We found and fixed the Story issue that could leave an old attachment/image reference attached to a later text-only request and cause the “Attached file reference is missing or invalid” error. Please try the Story flow again now. Thanks for reporting it and for your patience while we tr

· 6d

Subject: Unable to generate/upload stories — error says “Unable to upload images” even with text only Hello Support Team, I’m experiencing an issue with the Story function. When I try to generate a story, the system shows an error message: “Unable to upload images.” However, I...

Kyungtae Kim
Kyungtae Kim5d

Hi John, thank you for reporting this. We investigated the upload and Story attachment flow around your recent reports and found that files could fail before they were fully attached to the chat or Story request. That could make the conversation appear to stop, or show an upload-related error even when you were only tr

· 6d

Subject: Unable to upload images and text (requires support investigation) Hello Support/Engineering Team, I’m currently unable to upload images and text in the system/chat. When I attempt to attach or upload files/text, it fails to work as expected (no successful upload occur...

Kyungtae Kim
Kyungtae Kim5d

Hi John, I saw this earlier upload report as well. We handled it together with your newer Story/chat upload post. The attachment/storage path has been updated so local files uploaded from chat or Story should now reach storage correctly and appear back as attached files before generation starts. File chips should also

· 6d

FastWAN 2.2 ABSOLUTELY DON'T FUNCTION!!! IT ALWAYS SAYS: "The generation worker was interrupted. Please try again." PLEASE FIX IT FAST AS POSSIBLE, OR FACE LEGAL CONSEQUENCES!!!

Kyungtae Kim
Kyungtae Kim6d

Hi,

We’re sorry for the confusion and inconvenience. FastWAN 2.2 did not meet our expected quality standards, so we have cancelled its deployment and removed it from active service.

Please use LTX 2.3 instead, which is currently the recommended replacement.

Thank you for your understanding.

· 1w

Subject: Image generation fails intermittently / returns tool errors in this chat Summary: In my conversation, the image generation tool frequently fails or returns errors such as “Generation failed” and “Unsupported or invalid image file” even when I provide prompts that shou...

Kyungtae Kim
Kyungtae Kim2026-07-05

Hi John, thanks for the detailed report. I checked the affected chat and the later runs from your account. The confusing part here was the error message: some requests were being blocked by content policy handling, but the chat could show that as a generic generation or file-format error. We updated that handling toda

· 2w

Hello! After a recent update, some of the AI Chat models seem to not working properly. GPT 4 / 4.1 returns 500 Kimi doesn't do any output or it's erased after the page is refreshed (no errors in devtools, returns 200-x while on 'front' model lokks to be still 'working') DeepSe...

Kyungtae Kim
Kyungtae Kim5d

Hi MrsQueenSize, thank you for the additional testing and screenshots. We reviewed the Gemini chat behavior, file attachment flow, and My Drive/file picker issues you reported, and several fixes have now been applied. The issue where Gemini sometimes exposed internal thinking or routing text in the visible answer has

MrsQueenSize
MrsQueenSize6d
· 2w

Subject: Story image upload fails (“Unsupported or invalid image file”) while Video creation works Message: Hi Giz Support Team, I’m having an issue uploading images to Stories on giz.ai. When I try to upload an image under Story, I get the error: “Unsupported or invalid image...

Kyungtae Kim
Kyungtae Kim2026-06-27

Hi John, I saw this duplicate report as well. We handled it together with your other Story upload post. The Story-specific image attachment path in the app has been updated, and your later test appears to have accepted an attached image. Please retry your Story workflow with the reference images you want to keep.

· 2w

Hi, looking at the new models and pricing for chat usage, can you please confirm me that the statement Your data is never used for AI training from the pricing page is still valid? even with models like DeepSeek 4?

Kyungtae Kim
Kyungtae Kim2026-06-24

Hi Emanuele,

Yes, that statement remains valid.

For DeepSeek, we have followed their official guidance and disabled the setting that allows personal data to be used for model training. In addition, all of our other API providers are configured or selected on the basis that customer data is not used for AI training.

· 3w

Not getting replies here. i need to be aboe to create my stories, and the AI program seems tobe obstructing thios and hijacking my progress in this regard. help?

Kyungtae Kim
Kyungtae Kim2026-06-19

Hi John, sorry you did not get a faster reply here. I checked this together with your earlier post. Your account and access look fine. The problem is most likely model fit, not your subscription. GPT-5.4 Nano is fast, but it is not reliable enough for long story projects with locked canon, exact formatting, images, an