FAQ

1. Go to https://www.giz.ai
2. Click Continue with Google if that is how you registered, or use your email and password.
3. If you forgot your password, click Forgot password on the sign in page and follow the email link.
4. If the site seems stuck or shows outdated UI, do a hard refresh:
   • Windows or Linux: Shift + Ctrl + R
   • macOS: Shift + Command + R
5. If you see Account locked or No active plan after payment, log out, log back in, then send a screenshot to support if it persists.

Don't reply to the verification email - the mailbox is not monitored. Verification codes expire after 30 minutes. Return to the sign up screen, request a new code, and enter it in the verification field on that screen. If you still have trouble, contact support@giz.ai with your sign up email and any error messages.

Search your inboxes for a GizAI receipt or verification email. If you still cannot find the right login, email support with either a receipt screenshot or the last 4 digits of the charged card so we can locate the account.

Sign in at https://www.giz.ai and select your name and plan at the bottom-left of the workspace. On mobile, open navigation first, then select your name and plan at the bottom. In the profile menu, select your name and plan at the top again to open Account settings. Open Data & privacy and select Delete account. To remove public Community activity before closing the account, use Delete selected data in the same section. Account deletion follows the limited legal, payment, security, and recovery retention described in the Privacy Policy. If you cannot use self-service deletion, email support@giz.ai; we will verify your identity before acting.

Yes. Open Account settings → Data & privacy and choose Export your data or Delete selected data. You can independently select conversations and prompts, files in personal Drives, and Community activity. Deleting selected data keeps your account, sign-in, and subscription active. The export is a portable ZIP that also includes profile, consent, subscription, transaction, usage, and notification data. Limited billing, security, legal, support, provider, backup, and recovery records follow the Privacy Policy; contact support@giz.ai for a rights request covering records outside the self-service archive.

Select your name and plan at the bottom-left of the workspace. On mobile, open navigation first, then select your name and plan at the bottom. The profile menu provides Billing & usage, Notifications, Language, Appearance, Help, and Sign out. To open Account settings, select your name and plan at the top of that menu again. Account settings contains Profile, Security, Preferences, and Data & privacy.

Open Account settings by selecting your name and plan at the bottom-left of the workspace, then selecting your name and plan at the top of the profile menu again. Use Profile to change the sign-in email for a password-based account. Accounts that use Google sign-in must change their email through Google. Use Security to set or update a password and enable or disable two-factor authentication.

Content generated before logging in is available through its temporary link for up to 24 hours and is not saved to an account. After logging in, generated content is automatically saved to your Drive. Open Generated Contents to view saved videos and images. Downloading or editing requires an active paid subscription.

No. GizAI does not use a fixed monthly credit bucket. We use hourly rate limits per model. If you reach a model's hourly limit, you can switch to another model immediately. Limits vary by plan and by model cost. Full details are on the AI Rate Limits page.

Unlimited usage means you are not capped by a monthly credit balance. Usage is subject to per hour rate limits so that costs and system load remain sustainable for everyone.

Some models incur real API costs in the 0.20 to 2.00 USD range per request, which we cover on your behalf. To keep plan prices sustainable, high-cost models have tighter hourly throughput on lower plans. Higher plans raise these limits and unlock additional models.

Visit the Pricing and AI Rate Limits pages for the up to date matrix of model access and hourly limits. Prices and limits can change over time based on infrastructure cost and partner availability.

1. Visit https://www.giz.ai
2. Select your name and plan at the bottom-left of the workspace. On mobile, open navigation first, then select your name and plan at the bottom.
3. Select Billing & usage in the profile menu.
From there you can update the plan, change payment method, or cancel.

Yes. Subscriptions renew automatically on the listed date using your saved payment method. To avoid renewal, open Billing & usage from the profile menu and cancel before that date.

Yes. Open Billing & usage from the profile menu, click Update Subscription, and select the 6 month billing option. Stripe applies the new plan immediately and charges only the prorated difference to your saved payment method.

Yes. Update Subscription and choose the monthly plan. In most cases the change applies on the next renewal. If you need a same day change with proration, contact support.

Log out and back in. Hard refresh your browser. If it still shows no plan, send your receipt and a screenshot to support so we can fix it.

For a new membership purchase, we start with the purchase price and deduct the elapsed portion of the actual billing period, rounded in your favor to whole days. Mandatory law or billing/service errors override this formula. Wholly unused credit purchases may be refunded within 14 days.

As long as you don't cancel your subscription, your original rate will remain unchanged even as we add more premium models and features. Prices may increase for new subscribers as we expand our AI model offerings.

Free usage and paid usage share the same per-model hourly bucket. If you used several generations before upgrading, those requests still count for the current hour. Switch to a different model or wait for the hourly window to reset.

Model availability varies by plan. Some premium video models are not included with Plus. See the AI Rate Limits page for the current per-plan matrix and hourly limits.

This is normal - you see a renewal charge followed by an upgrade charge. The upgrade is prorated so you only pay the difference for the remainder of the cycle. If anything looks incorrect, contact support for reconciliation.

Availability depends on region and checkout flow. If you need an alternative payment method, contact support@giz.ai for a payable invoice with available methods for your case.

This can happen when funds are sent on an unsupported network. Processing requires manual review which may be delayed on weekends. Share the transaction hash and network with support@giz.ai so we can reconcile it.

Email support@giz.ai from the registered email. If you simply want to cancel without a refund, say so and we will stop future renewals.

An open bank dispute can prevent a separate Stripe refund for the same charge. Contact support@giz.ai with the dispute status. We will review refund eligibility under the Terms when Stripe permits the charge to be refunded.

No. Canceling in Billing & usage stops automatic renewal. The plan ends on the shown date and there will be no future charges.

This is a bank-side decline. Try a different card or PayPal. If it still fails, call your card issuer and ask to allow online international transactions, then try again.

Contact support@giz.ai promptly so we can identify the charge, secure the account and stop future renewals. If a bank dispute is already open, tell us its status because it can affect whether Stripe permits a separate refund.

No. AI Video is not conversational. Each generation uses only the text you submit in that request. If you write "Continue in the same style as before", the model cannot see earlier prompts. Repeat important style details in every request or anchor the scene with a First Frame Image.

Most models generate 5 to 10 seconds by default. Use Extend below a result to make it longer. Extend is available only for Wan and LTX Video, and it builds forward from the last frame. This method is convenient but has quality limits compared to building a scene from a designed first frame.

Extend evolves from the last frame. It does not re-evaluate the full style. This can introduce realism creep, unwanted characters, or repetitive motion. For consistent style on long pieces, render scene by scene using a First Frame Image and stitch in your editor.

Recommended multi scene workflow:
1. In AI Image, use image editing models like Gemini Flash Image 3.0, GPT Image 2, Seedream 4.5, or FLUX Kontext with reference images to design a consistent look. Create a starting image for each scene that matches the project's style.
2. In AI Video, set each scene's starting image as the First Frame Image. In the prompt, restate the style and describe the scene's action and camera motion.
3. Choose a high quality video model available on your plan. Seedance 1 Pro Fast is preferred for best fidelity and is now available on all plans.
4. Render each scene separately and assemble them in your video editor. If any single scene goes off style, re render just that scene rather than extending a flawed clip. This avoids loops and preserves tone and art direction.

Yes. Generate the video, then click the LipSync button below the result. Enter your script or upload audio. Models like OmniHuman 1 and DreamTalk are provided for lip sync.

Today's video models struggle with exact typography. Seedance models tend to do better than Wan or LTX, but spelling can still be imperfect. The reliable workaround is to add titles and lyrics in post using your editor.

Seed controls randomness. Same prompt plus same seed tends to reproduce the same pattern. Change the seed for variations. Seed does not preserve continuity across scenes. Use First Frame Image and complete prompts for continuity.

Two simple paths:

• AI Video Ads: upload product images and let the tool assemble a 10 second promotional sequence with scene planning and transitions.
• AI Video with First Frame Image: upload a single product photo as First Frame and add a prompt like "slow 8 second dolly in with soft studio lighting and parallax". Export multiple clips and stitch them.

Individual clips are limited in length. Create multiple short clips and stitch them in your editor, or use Extend on supported models for incremental growth. For style consistency across scenes, generate a first frame image per scene in AI Image, then set it as the First Frame Image for each video scene.

Certain open-source video models can unintentionally imprint watermarks due to their training data or pipelines. Switch to a higher fidelity model that doesn't inherit those artifacts. Examples include Kling, MiniMax Hailuo, Seedance, or other premium models. Check the AI Rate Limits page to confirm availability per plan.

A reference image is an image you upload to guide style, character identity, or composition. Provide a short prompt that tells the model what to keep and what to change. This is the best way to produce consistent first frame images for your AI Video scenes.

Yes. Try Nano Banana 2 or GPT Image 2 in AI Image for restoration, colorization, and targeted refinements. Upload the image and describe the specific fixes you want.

Enhance prompt rewrites your input to make it more descriptive. This can help for general creativity. If your art direction is strict, turn it off to avoid drift.

Non-default checkpoints need to be loaded before the first render. Heavier checkpoints like Shuttle 3 Diffusion have longer cold starts. For large batches, let the first job complete, then queue follow-ups while the checkpoint is still warm.

Output language follows your browser language, in-app Language setting, and prompt language. If responses drift to the wrong language, select your name and plan at the bottom-left of the workspace (open navigation first on mobile), choose Language, and set your preference. Then start a new session, keep prompts in that language, and avoid content in other languages. If issues persist, send a screenshot to support.

Re-export as standard RGB PNG or JPEG. Avoid CMYK or indexed color profiles. Ensure the file size is not zero and the extension matches the content. If it still fails, send the file and screenshots to support@giz.ai along with the model you used.

Same seed + same model + same prompt + same settings = same result. If changing seeds produces similar outputs, your prompt may be too constrained. If same seed gives different results, check that the model, prompt, and all settings are identical. Different checkpoints or model updates will change results even with the same seed.

Try these steps: Hard refresh the tab (Ctrl+Shift+R or Cmd+Shift+R), temporarily disable content blockers or privacy shields, try another browser profile without extensions. If the issue persists or is browser-specific, send us the browser name and version plus a console screenshot to support@giz.ai.

Some PDFs cannot be parsed reliably. Remove the attachment and paste the relevant text, or export the PDF to plain text, then attach that file.

Safety reviews are performed by upstream moderation services that can vary by context and provider. Try rephrasing to neutral, non-graphic descriptions or removing celebrity references. If you believe a block was in error and it counted against your limit, contact support@giz.ai.

There is no native mobile app yet. You can use GizAI in Chrome, Safari, or Firefox on mobile. To keep it handy, add it to your home screen: iOS Safari (Share button → Add to Home Screen) or Android Chrome (Menu → Add to Home screen).

Not at this time. There is no public API endpoint or key provisioning available. If this changes, we will announce it on the website first.

Intermittent errors can occur during model updates or high load. Try again in a few minutes or switch to an alternative model. If the error persists, include the model name and a screenshot when you contact support.

Giz does not use private prompts or outputs to train its general AI models. To provide requested features, necessary content is processed by the selected model provider or Giz-operated infrastructure. See our Privacy Policy for recipients and retention.

No. Your content is private unless you choose to share.

GizAI does not prohibit commercial use of output, including client work. Individual model or software licenses and third-party rights may still restrict use, so check the selected model and your inputs. See our Terms of Service for details.