I’m uploading JPG images from a USB thumb drive. Some JPG files upload successfully, but many others produce the error: “Trash files cannot have public media links.” The affected files are stored normally on the drive and are not in a Trash or Recently Deleted folder. This appear
john w
@jwyatt2002b
Thank you for the update. I appreciate the model change and the clarification that Story continuity and video generation are being investigated separately. I’ll test the updated Assistant model and monitor whether the instruction-following and back-and-forth issues improve. Howev
We don’t have a confirmed timeline yet for Story continuity or video-generation consistency improvements. These remain separate issues under investigation. If either problem recurs, please share the conversation link or approximate time and, for video issues, the selected video model. Screenshots are not required; this
Hi Giz.ai Support Team, I’m contacting you to escalate ongoing reliability issues with your creation tools. At the moment, the system feels unstable enough that it’s hard for me to complete projects. Specifically, I’m consistently running into: Bots ignoring or refusing instructi
We don’t have a confirmed timeline yet for Story continuity or video-generation consistency improvements. These remain separate issues under investigation. If either problem recurs, please share the conversation link or approximate time and, for video issues, the selected video model. Screenshots are not required; this
Thank you for the update. I appreciate the model change and the clarification that Story continuity and video generation are being investigated separately.
I’ll test the updated Assistant model and monitor whether the instruction-following and back-and-forth issues improve. However, I’m still concerned about the broad
and, do you all automatically purge our trash on our accounts?
Yes. Files moved to Drive Trash remain recoverable for 7 days and are then permanently deleted automatically. You can restore them at any time during those 7 days.
One important detail: the files in Generated are the original generated images and videos, not duplicate entries. Deleting an item there removes the actual
what is "positive prompt requied" mean?
Thanks for reporting this. “Positive Prompt is required” was an internal image-tool validation message and should not have appeared while using Story mode. You did not need to provide a separate positive prompt—the Story assistant should supply it when calling the image model.
We’ve updated the image-tool instruction
Subject: Bug: “output format is required” but no output format field in UI Hello Giz Support, I’m trying to generate a video by uploading images and adding positive/negative prompts. When I click Generate/Render, I get the error: “output format is required.” However, I cannot fin
Thanks for flagging this, and sorry this blocked your render. We confirmed the issue and fixed the video request so the supported output format is now supplied automatically—there is no MP4/WebM field you need to find or complete. We also verified successful video generations after the fix. Please refresh GizAI and try
Title: Story editor image upload fails (“failed”) for all image formats; Video uploads work Environment: Windows 10/11, Microsoft Edge. Also tested in Edge InPrivate (fails). Site: giz.ai Issue: In the Story editor, clicking the “+” button to upload/attach images and then selecti
Thanks for the detailed reproduction. Story and Chat were using a different local-file path from the working Video uploader, which caused authenticated uploads to fail before the message was sent. They now share the same media upload contract, and the fix is live. We verified that an authenticated image upload returns
i am getting this message: You do not have permission to access this resource. whenever i am trying to form a story or do a chat or create a video. what's goimg on?.
Sorry about the interruption. This was a temporary service issue, and access has been restored. We’ve confirmed that chat, story/image, and video creation are working again. Please refresh GizAI and try once more. Thank you for reporting it.

Me too. Is there some kind of issue with the new update to the site or something?
i am still getting this message: Attached file reference is missing or invalid. This is when i am trying to develop a story. the thing is, i am not attaching any file tpo it. help?
Hi John, sorry for the trouble. We found and fixed the Story issue that could leave an old attachment/image reference attached to a later text-only request and cause the “Attached file reference is missing or invalid” error. Please try the Story flow again now. Thanks for reporting it and for your patience while we tr
Subject: Unable to generate/upload stories — error says “Unable to upload images” even with text only Hello Support Team, I’m experiencing an issue with the Story function. When I try to generate a story, the system shows an error message: “Unable to upload images.” However, I...
Hi John, thank you for reporting this. We investigated the upload and Story attachment flow around your recent reports and found that files could fail before they were fully attached to the chat or Story request. That could make the conversation appear to stop, or show an upload-related error even when you were only tr
Subject: Unable to upload images and text (requires support investigation) Hello Support/Engineering Team, I’m currently unable to upload images and text in the system/chat. When I attempt to attach or upload files/text, it fails to work as expected (no successful upload occur...
Hi John, I saw this earlier upload report as well. We handled it together with your newer Story/chat upload post. The attachment/storage path has been updated so local files uploaded from chat or Story should now reach storage correctly and appear back as attached files before generation starts. File chips should also
Subject: Image generation fails intermittently / returns tool errors in this chat Summary: In my conversation, the image generation tool frequently fails or returns errors such as “Generation failed” and “Unsupported or invalid image file” even when I provide prompts that shou...
Hi John, thanks for the detailed report. I checked the affected chat and the later runs from your account. The confusing part here was the error message: some requests were being blocked by content policy handling, but the chat could show that as a generic generation or file-format error. We updated that handling toda